HIGH SPEED INTERNET ACCESS (HSIA) Exceed Brand Standards, Future Proof Your Network and Elevate Your Customer Experience! Applicable for hotels in the U.S. and Canada only. Existing and new hotels are required to meet Brand Standard #100.04.01 (High Speed Internet Access Requirements). An HSIA installation / enhancement generally involves the following, but may vary depending on your hotels needs and future plans: On-site or remote survey to review existing infrastructure and future plans / needs. Installation of new HSIA solution. Review of HSIA quotation provided by Wyndham approved supplier. $ Waivers to the approved vendor requirement are granted only under exceptional circumstances such as: 1. Remote Location with Limited Provider Access: If a property is located in a remote area where Wyndham Wi-Fi providers do not offer service, a waiver may be considered. This would require documented evidence of communication with multiple providers confirming their inability to service the location. 2. Historic Building Restrictions: In cases where a property is a designated historic building with structural restrictions preventing the installation of Wyndham Wi-Fi infrastructure, a waiver may be granted. This would require a detailed report from a certified preservation architect. 3. Temporary Network Solutions for Major Renovations: If a property is undergoing major renovations that significantly disrupt existing Wi-Fi infrastructure, a temporary waiver might be approved. This would require a comprehensive renovation plan and timeline, along with a temporary network proposal that meets interim service standards. These examples are rare and require extensive documentation and justification. Adherence to Wyndham Wi-Fi ensures that all properties benefit from centralized support, security, and performance standards that meet our brand's expectations. What is HSIA and Why is it Important? HSIA (High Speed Internet Access) is the hospitality terminology used to describe a mix of wired and wireless service coverage throughout guest rooms and common spaces. It is an essential investment for any modern hotel. From electronic locks, internet access, TV and even staff collaboration s oftware, they all depend on stable, fast, and reliable internet access throughout your property. Implementing an effective HSIA network, enables your property to optimize it’s business efficiencies and help deliver a positive digital guest experience. What are My Brand Standard Requirements? To meet Brand Standard #100.04.01 (High Speed Internet Access Requirements) hotels must provide reliable, hospitality grade Internet access to guests. All NAMER hotels must enter into a written agreement with a Wyndham Hotels & Resorts approved high-speed Internet access (HSIA) provider to meet all the requirements specified in this standard. • Hotels must have a minimum bandwidth of 100Mbps or 3Mbps upload and download per available guest room (whichever is greater). • At least 3 static IP addresses are required. • Provide connectivity which exceeds 99.5% availability as measured monthly. • Commercial grade internet access solution from a WH&R approved provider. • Must be provided as a complimentary amenity. 6
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