The Technologies and Connectivity You Need to Help Drive Guest Satisfaction! • Credit Card Processing • Business Center Solutions & Software • Digital Tipping • Employee Safety Devices • Hotel Operations Platform • HSIA • In-room Entertainment • Mobile Key Solutions & Guest Room Access • Music, On-hold Messaging & Scent Services • Telecommunications • Televisions Q1 2026
SMART TV: PRO:CENTRIC® & PRO:IDIOM® TV OFFER LG KNOWS HOSPITALITY With over 35 years in hospitality, LG is trusted worldwide to deliver exceptional guest experiences. As the first to introduce Apple AirPlay® and Google Cast™ casting, alongside streaming apps and premium features, LG provides guests personalized entertainment and gives hoteliers confidence in a proven, innovative technology partner. LG Hospitality TVs are 4K UHD, commercial-grade, with U.S.- developed and thoroughly tested technology, and dedicated customer support. 5-Star Service program provided, where available. Key Benefits: • LG Channels. Includes a suite of popular television streaming channels across a range of programming categories. • Apple AirPlay® & Google Cast™ Guests can cast content to LG Pro:Centric Smart Hotel TVs, right from their casting compatible device. • Built-In Streaming. Embedded Apps such as Netflix**, YouTube, HBO Max and more. • Optional welcome page and no fee interactive channel guide. • 3 Year limited warranty included. Announcing The NEW Value-Packed LG Pro:Centric® Smart Hotel TV ! Purchase 10 or 15 LG Hotel TVs and get 1 FREE!* Contact Us Today! 800-228-1236 | info@LGsolutions.com | LGsolutions.com *TERMS AND CONDITIONS: Free unit(s) must be ordered as a separate line item, and must be one of the qualifying models. Valid on POs placed between January 1, 2026 and March 13, 2026. Order must ship by March 31, 2026. Customers cannot mix and match orders from multiple properties or purchase orders for eligibility. For an order to be eligible for any of these promotions, it must be purchased on a single purchase order for a hotel property at a single address. This promotion is not eligible with other special pricing promotions. No price protection. Promotion subject to termination or change without notice. Offer is valid while supplies last. LG reserves the right to substitute an item of equal or greater value or limit offer. LG is not responsible for lost, late, or incomplete orders. Wall Mounts are not included with any TV. Promotion Code: LGPROQ12026. This offer and promotion code is valid for Direct Purchase, LG Fulfillment and LG Pro Partners only. 1 Property qualifies for a FREE Pro:Centric server model PCS550R when purchasing 100 or more qualifying TV models. Pro:Centric Server cannot ship directly to the property. Purchase Order must be placed by System Integrator partner. Copyright 2026 ®LG Electronics USA, Inc., 2000 Millbrook Drive Lincolnshire, IL 60069, USA. All rights reserved. LG and the LG logo are registered trademarks of LG Corp. All other products and brand names are trademarks or registered trademarks of their respective companies. Designs, features, and specifications are subject to change without notice. All screen images are simulated. Google Cast is a trademark of Google LLC. **Netflix membership required. FLY_UK660H_HOSPITALITY_Q1_2026_PROMO_1225_5.0 QUALIFYING MODELS 43/50/55UK660H Purchase 10, get 1 FREE Purchase 15, get 1 FREE 65UK660H Ask about our FREE Pro:Centric Server Promo!1 All products and services are provided solely by LG Electronics USA, Inc. and not by Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations, and illustrations) or any material on the listed supplier’s LG Electronics USA, Inc. website to which the advertisement provides a link or a reference. Your access to and use of such third-party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and its subsidiaries and WH&R and its subsidiaries disclaim any liability associated with any purchase or use of the products or services offered by LG Electronics USA, Inc. Wyndham Hotels & Resorts is a registered trademark used under license.
All products and services are provided solely by the listed suppliers and distributors and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed suppliers’ and distributor’s website to which the advertisement provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and its subsidiaries. and WH&R and its subsidiaries disclaim any liability associated with any purchase or use of the products or services offered by the listed suppliers, distributors and manufacturers. © 2026 Wyndham Hotels & Resorts, Inc. All rights reserved. 3 Contents. PRODUCT AND SERVICE RESOURCES HSIA / Wi-Fi High Speed Internet Access (HSIA)... . . . . . . . . . . . . ...............6-7 High Speed Internet Access (HSIA) FAQs. .. . . . . . . . . . ............ 8 - 9 Credit Card Processing Are You in Compliance? We’re Here to Help! .. . . . . . . . . . . . . . . . . . . . . . . 11 Credit Card Processing FAQs... . . . . . . . . . . . . . . ................. 12 - 13 Televisions, Entertainment & Platforms Consumer TVs vs Commercial TVs. . . . . . . . . . . . . . ............... 16 - 17 To Cast or Not to Cast... . . . . . . . . . . . . . . . . . . . ..................... 19 Centralized Content Management... . . . . . . . . . . . . .............. 20 - 21 ADVERTISEMENTS High Speed Internet Access... . . . . . . . . . . . . . . . .................. 4, 25 In-room Entertainment... . . . . . . . . . . . . . ............... 2, 14, 18, 26-27 Credit Card Processing... . . . . . . . . . . . . . . . . . . ..................... 23 Mobile Key Solutions and Guestroom Access. . . . . . . . . . . ............ 24 Music Services.. . . . . . . . . . . . . . . . . . . . . . . ......................... 30 Financial.. . . . . . . . . . . . . . . . . . . . . . . . . . ........................... 31 Business Center Solutions and Software.. . . . . . . . . . . . . . . . . . . . . . . . . . 33 TECHNOLOGY SUPPLIER DIRECTORY Supplier Listings... . . . . . . . . . . . . . . . . . . . ...................... 33 - 35
4 BBH Bamboo™ Interactive Television (ITV) DIRECTV® Authorized Dealer (USA only) Staff Safety Devices CCTV POTS Service PBX/Phones Managed WiFi Fiber Circuits Low-Voltage Cabling Design/Install BBH Cast BBH Technology Solutions: Interested in this next-level WiFI service with great staff support for your property? Scan the QR code for more information or call 1-833-308-7878. System Details: BBH’s typical package for WiFi includes an Aruba firewall/gateway, Aruba wireless access points (APs), and Aruba switches along with a user-friendly guest authentication portal. Offer your guests quality WiFi service with 24 x 7 x 365 guest and staff support provided by Broadband Hospitality (BBH). BBH delivers high-quality HPE Aruba Networking (Aruba) components and secure authentication which helps create a reliable solution for your staff and guests.
HSIA. High Speed Internet Access See pages 4 - 14 5
HIGH SPEED INTERNET ACCESS (HSIA) Exceed Brand Standards, Future Proof Your Network and Elevate Your Customer Experience! Applicable for hotels in the U.S. and Canada only. Existing and new hotels are required to meet Brand Standard #100.04.01 (High Speed Internet Access Requirements). An HSIA installation / enhancement generally involves the following, but may vary depending on your hotels needs and future plans: On-site or remote survey to review existing infrastructure and future plans / needs. Installation of new HSIA solution. Review of HSIA quotation provided by Wyndham approved supplier. $ Waivers to the approved vendor requirement are granted only under exceptional circumstances such as: 1. Remote Location with Limited Provider Access: If a property is located in a remote area where Wyndham Wi-Fi providers do not offer service, a waiver may be considered. This would require documented evidence of communication with multiple providers confirming their inability to service the location. 2. Historic Building Restrictions: In cases where a property is a designated historic building with structural restrictions preventing the installation of Wyndham Wi-Fi infrastructure, a waiver may be granted. This would require a detailed report from a certified preservation architect. 3. Temporary Network Solutions for Major Renovations: If a property is undergoing major renovations that significantly disrupt existing Wi-Fi infrastructure, a temporary waiver might be approved. This would require a comprehensive renovation plan and timeline, along with a temporary network proposal that meets interim service standards. These examples are rare and require extensive documentation and justification. Adherence to Wyndham Wi-Fi ensures that all properties benefit from centralized support, security, and performance standards that meet our brand's expectations. What is HSIA and Why is it Important? HSIA (High Speed Internet Access) is the hospitality terminology used to describe a mix of wired and wireless service coverage throughout guest rooms and common spaces. It is an essential investment for any modern hotel. From electronic locks, internet access, TV and even staff collaboration s oftware, they all depend on stable, fast, and reliable internet access throughout your property. Implementing an effective HSIA network, enables your property to optimize it’s business efficiencies and help deliver a positive digital guest experience. What are My Brand Standard Requirements? To meet Brand Standard #100.04.01 (High Speed Internet Access Requirements) hotels must provide reliable, hospitality grade Internet access to guests. All NAMER hotels must enter into a written agreement with a Wyndham Hotels & Resorts approved high-speed Internet access (HSIA) provider to meet all the requirements specified in this standard. • Hotels must have a minimum bandwidth of 100Mbps or 3Mbps upload and download per available guest room (whichever is greater). • At least 3 static IP addresses are required. • Provide connectivity which exceeds 99.5% availability as measured monthly. • Commercial grade internet access solution from a WH&R approved provider. • Must be provided as a complimentary amenity. 6
All products and services are provided solely by the listed suppliers and distributors and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed suppliers’ and distributors’ websites to which the advertisement provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and its subsidiaries. and WH&R and its subsidiaries disclaim any liability associated with any purchase or use of the products or services offered by the listed suppliers, distributors and manufacturers.. © 2025 Wyndham Hotels & Resorts, Inc. All rights reserved. When I’m Ready to Upgrade My Hotel’s HSIA, Where Do I Begin? All U.S. and Canada hotels must enter into a written agreement with a Wyndham Hotels & Resorts approved high-speed Internet access (HSIA) provider that meets all requirements specified in the Brand Standards. High Speed Internet Access (HSIA) is available from the following Wyndham Hotels & Resorts approved distributors listed below and located on pages 37-39: Air2Data High-Speed Wireless | Broadband Hospitality | Hospitality Technologies | ITG Networks | Intello by TELUS Business | Thinix | Velocity | WorldVue. A complete list of Wyndham Hotels & Resorts approved HSIA providers is located below but can also be found at Wyndham Community > Hotel Management > Sourcing. To access more Frequently Asked Questions about WiFi/HSIA - Click Here. The Actions and Feedback of Your Guests. 1Why You Need a Properly Designed Network to Serve Your Guests - https://info.allbridge.com/blog/why-your-need-a-properly-designed-network-to-serve-your-guests-1 - January 18, 2023 2Why You Need a Properly Designed Network to Serve Your Guests - https://info.allbridge.com/blog/why-your-need-a-properly-designed-network-to-serve-your-guests-1 -1 - January 18, 2023 3Why You Need a Properly Designed Network to Serve Your Guests - https://info.allbridge.com/blog/why-your-need-a-properly-designed-network-to-serve-your-guests-1 -1 - January 18, 2023 4Essential Technology in Hotel Industry Statistics In 2024 - https://zipdo.co/statistics/technology-in-hotel-industry/ - July 16, 2023 5Essential Technology in Hotel Industry Statistics In 2024 - https://zipdo.co/statistics/technology-in-hotel-industry/ - July 16, 2023 84.2% of millennials connect to hotel Wi-Fi during their stays.1 75% of business travelers said free Internet access is “very important” when choosing a hotel.2 75% 84.2% 57% said they would return to a hotel if it offered a high-end Wi-Fi experience.3 57% 65% of guests believe that hotel technologies enhance their stays.5 65% 77% of guests across multiple categories think a hotel’s technology offerings are very or somewhat important.4 77% What Are Some of the Benefits to Enhancing the Hotel’s HSIA Network? Reliable HSIA networks are necessary to reliably support: • PMS (SPH and Opera Cloud) • Point of Sale Systems • Hotel / Guestroom Phones • Camera Systems • Casting / Streaming • Panic Buttons • Green Initiatives • Hotel Automation • Internet of Things (IoT) 7
HIGH SPEED INTERNET ACCESS (HSIA) FREQUENTLY ASKED QUESTIONS The hospitality industry and hoteliers in general have two main goals – deliver incredible guest experiences and optimize business efficiency. Without effective HSIA, your property is unlikely to succeed with either. 8 1 What is HSIA and why is it important? HSIA (High-Speed Internet Access) is not just about providing guest WiFi—it is the foundation of modern hotel operations and guest experiences. A fast, reliable, and secure network ensures that all critical hotel technologies function seamlessly. From check-ins via Opera Cloud and SPH to smart revenue management with RevIQ, VoIP telephony for efficient communication, and an exceptional in-room entertainment experience with the Wyndham TV Platform, every aspect of a hotel’s operation relies on a strong network connection. Additionally, the Wyndham Captive Portal enhance guest engagement, enabling Wyndham Rewards enrollments and creating upsell opportunities for premium services and room upgrades. Poor WiFi connectivity leads to operational inefficiencies, guest frustration, and missed revenue opportunities, making HSIA a top priority for hoteliers looking to stay competitive. 2 What is my brand standard for HSIA? To meet Brand Standard #100.04.01 (High Speed Internet Access Requirements) hotels must provide reliable, hospitality grade Internet access to guests. All NAMER hotels must enter into a written agreement with a Wyndham Hotels & Resorts approved high-speed Internet access (HSIA) provider to meet all the requirements specified in this standard. HSIA must be provided as a complimentary amenity in all areas of the hotel. • Hotels must have a minimum bandwidth of 100Mbps or 3Mbps upload and download bandwidth per available guest room. • At least 3 static IP addresses are required. • ISP must provide connectivity which exceeds 99.5% availability as measured monthly. • Additional specifications, including cost control, for NAMER Hotels are outlined in the Wyndham Wi-Fi Program Guidelines document, which is provided to Wyndham Approved providers. Hotels can contact an approved provider for any additional questions regarding brand standard requirements or for general guidance. 3 What is a HSIA Provider? A HSIA provider (also known as Managed Service Provider (MSP) is a third-party company that remotely manages a customer’s information technology (IT) infrastructure and end-user systems. The goal of a HSIA provider is to help hotels offer their guests a seamless and reliable internet experience which is increasingly important for guest satisfaction and loyalty in today’s digital age. Click here for a complete list of Wyndham Hotels & Resorts approved HSIA providers. 4 How much will it cost to upgrade my hotel’s HSIA? The cost associated with upgrading a hotel’s HSIA network can vary drastically from property to property depending on size, services, existing infrastructure along with current and future needs. Consequently, hotels are required by brand standard to work with a Wyndham Hotels & Resorts approved provider, which can design the optimal network to meet the property’s needs. 5 What type of equipment is needed for my hotel? As per Brand Standard #100.04.01 (High Speed Internet Access Requirements), hotels are required to deploy commerical grade equipment on site, no consumer grade (home) equipment is allowed. Commercial grade equipment usually consists of a gateway / firewall combined with multiple switches and access points arranged throughout the property.
6 What is the benefit of commercial-grade equipment? Commerical grade equipment contains higher hardware parameters such as, additional processing power, larger memory capacity, advanced security, extended Wi-Fi range, increased bandwidth capabilities and most importantly, long-term support and warranty. This equivalates to a larger user capacity and increased reliability to support the ever-increasing demands of today’s hotel environments and guests. 7 What is considered good signal strength in a Wi-Fi network? There are many ways to quantify and measure good signal strength. Brand standards require all guest rooms, meeting rooms and public areas to have a signal strength greater than -65db. There are many factors that can be considered when understanding signal strength or reach. Wyndham Hotels & Resorts approved HSIA providers have design teams and tools that consider building material, wall locations, nearby electronics, metal objects, etc., in the design and installation of these networks. Thus, ensuring quality, efficiency, and reliability in the design of a hotel’s HSIA network. 8 What is a splash page, and do I need one? A splash page (also known as captive portal) is the first thing guests see when they connect to a hotel’s Wi-Fi. Per Brand Standard #100.04.01 (High Speed Internet Access Requirements), hotels must display a landing page including terms and conditions, appropriate identity of your Wyndham Hotels & Resorts hotel Brand and/or approved Wyndham Rewards® related content via approved distribution channels. 9 What is the benefit to having a splash page? A hotel’s splash page is a great ancillary revenue source. This is attained via paid internet speed upgrades and advertising revenue. It also offers guests the ability to sign-up for the Wyndham Rewards® loyalty program which counts toward a hotel’s monthly goal. Largely, this provides guests with a friendly, familiar and streamlined experience across our brands. 10 How do I get in touch with a HSIA provider to begin enhancing my hotel’s HSIA experience? All products and services are provided solely by the listed suppliers and distributors and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed suppliers’ and distributors’ websites to which the advertisement provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and its subsidiaries. and WH&R and its subsidiaries disclaim any liability associated with any purchase or use of the products or services offered by the listed suppliers, distributors and manufacturers.. © 2025 Wyndham Hotels & Resorts, Inc. All rights reserved. High Speed Internet Access (HSIA) is available from the following Wyndham Hotels & Resorts approved distributors listed below and located on pages 37-39: Air2Data High-Speed Wireless | Broadband Hospitality | Hospitality Technologies | ITG Networks | Intello by TELUS Business | Thinix | Velocity | WorldVue. A complete list of Wyndham Hotels & Resorts approved HSIA providers is located below but can also be found at Wyndham Community > Hotel Management > Sourcing. 9
Credit Card Processing See pages 11 - 13 10
11 CREDIT CARD PROCESSING ARE YOU IN COMPLIANCE? WE’RE HERE TO HELP! Applicable for hotels in the U.S., Canada and the Caribbean. Existing and new hotels are required to meet Brand Standard #100.04.05, “Property Management System Technology Requirements”. All products and services are provided solely by the listed suppliers and distributors and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed suppliers’ and distributors’ websites to which the advertisement provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and its subsidiaries. and WH&R and its subsidiaries disclaim any liability associated with any purchase or use of the products or services offered by the listed suppliers, distributors and manufacturers.. © 2025 Wyndham Hotels & Resorts, Inc. All rights reserved. 1 What are my brand standard requirements? Our Brand Standard requirements aim to streamline the approved payment acquirers to two options to help provide simple and secure card payments. All hotels must set up merchant services through Chase or Elavon. 2 How Do I Set Up Merchant Services? To set up Merchant Services, contact Wyndham Hotels & Resorts-approved suppliers, Chase or Elavon. Benefits: • Hotels must have a minimum bandwidth of 100Mbps or 3Mbps upload and download bandwidth per available guest room. • At least 3 static IP addresses are required. • ISP must provide connectivity which exceeds 99.5% availability as measured monthly. • Additional specifications, including cost control, for NAMER Hotels are outlined in the Wyndham Wi-Fi Program Guidelines document, which is provided to Wyndham Approved providers. Hotels can contact an approved provider for any additional questions regarding brand standard requirements or for general guidance. Wyndham Hotels & Resorts negotiated pricing is only available direct from the above suppliers. Independent Sales Organizations (ISO) and Merchant Service Providers (MSP) are not approved suppliers for distribution or resale. 3 Action Required: Upgrade Your Credit Card Processing Equipment. In addition to setting up Merchant Services with either Chase or Elavon, hotels must also ensure they are using the latest credit card processing equipment. Many hotels are using old card readers (terminals) that are no longer eligible for technical or replacement support. Should these old card readers (terminals) break, hotels might be unable to process credit cards. Hotels using old Ingenico Telium models (iSC250, iSC480 and iPP320) should upgrade their card readers (terminals) immediately to the newer Ingenico Tetra models. To upgrade to an Ingenico Tetra card reader, contact Elavon for assistance: phone: (866) 868-3391, email: enterprisefranchisesales@elavon.com or visit https://join.paymentstart.com/wyndham. For questions and support please contact our Hotel Technology Client Support (HCS) team: complete the Technology Implementation Request Form. For request type, select Tetra Credit Cards. Additionally, you can refer to our Frequently Asked Questions document here. All WH&R hotels located in North America are required to enter into an agreement for PMS integrated credit card processing including both Gateway Service (Payment Gateway) and Acquiring Service hant Services) with select designated Wyndham Hotels & Resorts-approved suppliers: Chase and/or U.S. Bank/Elavon. BRAND STANDARD # 100.04.05 – PROPERTY MANAGEMENT SYSTEM TECHNOLOGY REQUIREMENTS:
Chase (888) 849-2058 wyndham.franchise@chase.com Chase.com/Wyndham Servicing U.S. only U.S. Bank | Elavon (866) 868-3391 hospitalitysales@elavon.com elavon.com/wyndham Servicing U.S. and Canada ABOUT CREDIT CARD PRCESSING FREQUENTLY ASKED QUESTIONS 1 What are my brand standard requirements Related to Credit Card Processing? Our Brand Standard requirements aim to streamline the approved payment acquirers to two options to help provide simple and secure card payments. All hotels must set up merchant services through Chase or Elavon. 2 How Do I Set Up Merchant Services? To set up Merchant Services, contact Wyndham Hotels & Resorts-approved suppliers, Chase or Elavon. Benefits: • Secure Payment Processing • Specially Negotiated Rates & Bundles • 24/7/365 Support • Fraud Prevention Tools • Dispute Management • Online Reporting Wyndham Hotels & Resorts negotiated pricing is only available direct from the above suppliers. Independent Sales Organizations (ISO) and Merchant Service Providers (MSP) are not approved suppliers for distribution or resale. 3 Why Do I Need to Update My Equipment? Many properties are using old card readers (terminals) that are no longer eligible for technical or replacement support. Should these old card readers (terminals) break, properties might be unable to process credit cards. Properties using old Ingenico Telium models (iSC250, iSC480 and iPP320) should upgrade their card readers (terminals) immediately to the newer Ingenico Tetra models. To upgrade to an Ingenico Tetra card reader, contact Elavon for assistance: phone: (866) 868-3391, email: enterprisefranchisesales@elavon.com or visit https://join.paymentstart.com/wyndham. 4 My Property has an Ingenico Telium Card Reader. How Do I Upgrade to an Ingenico Tetra Card Reader? To upgrade to an Ingenico Tetra card reader, contact Elavon for assistance: phone: (866) 868-3391, email: enterprisefranchisesales@elavon.com or visit https://join.paymentstart.com/wyndham. 5 How Do Card Readers (Terminals) Work? When a guest inserts/taps a credit card through/on a card reader (terminal) the machine sends information (credit card transaction details) to the hotel’s Property Management System (PMS) / Point of Sale (POS) via a Payment Gateway. By “talking to” the hotel’s PMS/POS, the PMS/POS can tell the card reader for example, how much money to charge the credit card for a guest’s hotel stay and in turn the card reader can tell the PMS/POS if payment is received. All WH&R hotels located in North America are required to enter into an agreement for PMS integrated credit card processing including both Gateway Service (Payment Gateway) and Acquiring Service hant Services) with select designated Wyndham Hotels & Resorts-approved suppliers: Chase and/or U.S. Bank/Elavon. BRAND STANDARD # 100.04.05 – PROPERTY MANAGEMENT SYSTEM TECHNOLOGY REQUIREMENTS: 12
POS/PMS Property Management System WH&R Approved-Supplier: OPERA or SYNXIS Issuing Bank (Settlement) Card Reader (Terminal) WH&R Approved-Supplier: ELAVON Payment Gateway (Fusebox) WH&R Approved-Supplier: ELAVON Acquiring (Processor) WH&R Approved-Supplier: CHASE or ELAVON Payment Request sent to Card Reader Secure Connection $ Card Reader sends to Gateway Acquirer sends to CC Network (Authorization) Gateway sends to POS/PMS & Acquirer CC Network sends to Issuing Bank (Settlement) Card Reader Bank distributes funds Payment Gateway (Fusebox) Acquiring (Processor) Issuer (Bank) PMS An acronym for Property Management System e.g. Oracle’s OPERA or Sabre’s SynXis POS An acronym for Point of Sale system e.g. Oracle’s Simphony Credit Card Processing The act of authorizing and settling credit card transactions for payment to the merchant. Card Reader A hardware device to insert/tap credit card to/on for credit card transactions, often referred to (Terminal) Hardware as Credit Card Terminal, Credit Card Reader, Credit Card Processing Equipment or Credit Card Machine e.g. Ingenico’s Tetra devices. Payment Gateway The payment gateway facilitates the transaction flow of information between the PMS and the acquiring (Processor) e.g. Elavon Fusebox. Acquiring (Processor) An organization (e.g. Chase or Elavon) that facilitates credit card processing. Also known as Merchant Services. Credit Card Also known as a CC Network e.g. AMEX, VISA, MasterCard, Discover etc. (Interchange) Network For questions and support please contact our Hotel Technology Client Support (HCS) team: complete the Technology Implementation Request Form. For request type, select Tetra Credit Cards. 13 6 What is the Basic Transaction Flow? 7 Keywords to Know.
Interested in this next-level in-room entertainment and services platform for your property? Scan the QR code for more information or call 1-833-308-7878. System Details: The BBH Bamboo™ ITV solution requires a DIRECTV® 60-month term agreement, including DIRECTV® Programming and AEP fees. BBH DIRECTV® service is only available in the United States. Broadband Hospitality’s “Bamboo™ ” ITV solution, combined with the DIRECTV® Advanced Entertainment Platform (“AEP”), delivers an awesome TV channel line-up, thousands of on-demand episodes of popular TV shows, the entire Paramount+ with Showtime® content library on-demand, on-screen access to Netflix (log-in required), and more! Plus, the system offers interactive modules, integrated with your PMS, including property-to-room messaging, account review, hotel information, and guest service/ maintenance requests. The system main menu delivers a branded interface and a rotating promotional/video banner. And, you can choose to add BBH Cast to your system to offer your guests one of the most comprehensive guest entertainment platforms in the hospitality industry! BBH Bamboo™ Interactive Television (ITV) DIRECTV® Authorized Dealer(USA only) Staff Safety Devices CCTV POTS Service PBX/Phones Managed WiFi Fiber Circuits Low-Voltage Cabling Design/Install BBH Cast BBH Technology Solutions: 14
Televisions, TV Entertainment & Platforms See pages 15 - 21 15
COMMERCIAL TELEVISIONS Commercial Warranty & Services Ability to Manage Content from One Central Location Embedded Digital Rights Management (DRM) including Pro:Idiom™ Technology Embedded MPEG Technology to minimize Cost Pre-set Hospitality Settings Make for Simple & Easy Installation CONSUMER TELEVISIONS Limited Warranty or No Coverage Potential for Higher Set-up Costs with Individuals No Built-in Encryption Means Higher Costs on External Hardware No MPEG-4 Built-in Could Mean Requiring More Hardware Lack of Security and Control Over the In-room TV Brought to you by All products and services are provided solely by the listed suppliers and distributors and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed suppliers’ and distributor’s website to which the advertisement provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and its subsidiaries. and WH&R and its subsidiaries disclaim any liability associated with any purchase or use of the products or services offered by the listed suppliers, distributors and manufacturers. © 2026 Wyndham Hotels & Resorts, Inc. All rights reserved. 16 BREAKFAST EXPERIENCE RESOURCES TELEVISION RESOURCE — COMMERCIAL ADVANTAGE CONSUMER TVs vs. COMMERCIAL TVs THE DIFFERENCE IS IN THE DETAILS It may be tempting to buy the less expensive consumer televisions for your hotel rooms, but this may end u p costing you more in the long run. There are significant differences between consumer TVs offered through discount retailers and the brand-specified commercial-grade units negotiated by Strategic Sourcing. Learn how a Samsung commercial TV can better help your hotel operations while keeping your guests well-entertained.
Only goods and services that have passed extensive quality, life cycle and durability testing are chosen to be part of the Sourcing program. Samsung is an approved supplier for commercial grade televisions to fit your hotel needs. For more information visit Samsung.com/hospitality or email Keith Mulvihill (k.mulvihill@sea.samsung.com). 17 BREAKFAST EXPERIENCE RESOURCES TELEVISION RESOURCE — COMMERCIAL ADVANTAGE Commercial Warranty & Services Commercial TVs typically come with two year warranties and dedicated support technicians, familiar with hotel needs, who can provide onsite services. Ability to Manage Content from One Central Location Commercial TVs are compatible with technology solutions that allow content across hundreds of in-room displays to be managed from one central location. This allows for much more efficient operations of your hotel. Embedded Digital Rights Management (DRM) including Pro:Idiom™ Technology DRM makes it easier to delivery in-room entertainment to your guests. Pro:Idiom™ is a hardware-based highly secure technology platform that provides rapid broad deployment of HD digital content Embedded MPEG Technology to Minimize Cost Motion Picture Experts Group (MPEG) is a compression format that allows digital information to take up less space on a device or during transmission. This format compresses digital video and is commonly used to compress HD signals for satellite and hotel systems. Pre-set Hospitality Settings Make for Simple & Easy Installation Through advanced plug-and-play settings, hotel staff can activate hundreds of in-room displays with minimal effort. Operations teams simply have to navigate three basic launch settings to synchronize multiple displays while also defining connectivity and language needs. More importantly, commercial TVs offer lockable features to prevent guests from tampering with the settings. Limited or No Coverage Consumer TVs have limited warranties (i.e. 90 days) that can be voided when a TV is used in a commercial setting. Owner would have to incur full cost of service, negating any savings generated upfront. Potential for Higher Set-Up Cost with Individual Commercial content management solutions cannot be operated with consumer TVs which requires more manual labor and costs to setup each in-room display individually. No built-in encryption means higher costs on external hardware Consumer TVs do not come equipped with encryption technology to protect HD programming. A set-top box would be required with each television which would significantly increase ownership costs. No MPEG-4 Built-In Could Mean Requiring More Hardware Consumer TVs do not come with MPEG-4 built-in which means receiving HD signals could be costly as satellite providers require more hardware in each guestroom and/or at hotel’s head-end. Lack of security and control over the in-room TV Consumer TVs lack the ability to lock-out guests from altering the TV settings. All Samsung commercial TVs come with lockout controls and volume limiters to prevent guests from causing any disruptions to your day-to-day business.
18 All products and services are provided solely by LG Electronics USA, Inc. and not by Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations, and illustrations) or any material on the listed supplier’s LG Electronics USA, Inc. website to which the advertisement provides a link or a reference. Your access to and use of such third-party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and its subsidiaries and WH&R and its subsidiaries disclaim any liability associated with any purchase or use of the products or services offered by LG Electronics USA, Inc. Wyndham Hotels & Resorts is a registered trademark used under license. © Copyright 2025 LG Electronics USA, Inc. All rights reserved. LG and the LG logo are registered trademarks of LG Corp. All other trademarks are the property of their respective owners. Prices, promotions, and availability may vary by dealer. The information contained herein is subject to change without notice. All screen images are simulated. All screen sizes are measured diagonally. Contact Us Today! 800-228-1236 | info@LGsolutions.com | LGsolutions.com Time-intensive and Labor-intensive Setup Expensive Bulk Ordering Costs TVs offer “virtually effortless” bulk setup, allowing you to clone settings across multiple TVs, saving hours of manual programming. LG commercial TVs are compatible with integrator systems, simplifying installation, management, and maintenance—unlike cheap commercial or consumer TVs, which can waste time and money. Save Time, Money, and Hassle with LG Hospitality TVs DID YOU KNOW that setting up cheap commercial TVs or consumer TVs across your property might cost you more time and effort than you think—and that LG commercial-grade TVs could make it all so much easier? LG resellers offer tailored packages that include everything you need for a successful install, keeping your costs in check. Lack of Install Menu Support With LG’s hotel installer menu, you can lock sensitive settings and ensure guests only access what they need—nothing more. System Integration Issues Security Vulnerabilities Unlike consumer-grade stands, LG’s commercial stands lock securely to furniture, providing added safety and with anti-theft features. Here are 5 Hidden TV Costs Affecting Your Bottom Line and how LG can help...
Guest expectations regarding in-room entertainment options are going through the roof. The question is, how do you offer Casting in your guest rooms in an economical and reliable manner, all while making it ultra-easy for your guests to pair their devices to their TV in an easy and secure way? 19 Broadband Hospitality Employee Safety Devices, Technology Solutions Fiber, WiFi, PBX/Phones, CCTV, POTS, DIRECTV HOSPITALITY, ITV, Cast, Low Voltage Cabling (330) 629-8848 Help: (800) 440-7008 connect@bbhnow.com www.bbhnow.com Servicing U.S. and Canada Did you know that over 50 million USA consumers own a Google Chromecast© device, and that over 5,000 streaming mobile apps support Casting, including the mega-popular Netflix, YouTube/YouTube TV, Google Play, Disney +, HBO Max, Amazon prime video, hulu, and Sling apps, as well as streaming music apps like iHeartRadio, Pandora and Spotify? In addition, Chomecast enables your guests to mirror their laptop to their in-room TV via their Chrome browser. Put simply, Chromecast works with the apps that your guests love. Stand-alone casting from BBH, with Google Chromecast streaming technology, gives you the power to deliver the “at-home entertainment” experience that your guests expect. Easy to pair, BBH Cast ensures complete guest privacy, with dashboard monitoring and remote diagnostic support. Andthe best news is this: BBH Cast is available at a price that’s easy to bear. How does BBH Cast work? BBH installs a BBH Cast server and software on your hotel network, and a Google Chromecast with security tether is attached to each guest room TV. When guests turn on their TV they see a welcome screen, branded for your hotel, that promotes the casting option and shows a unique QR code used to pair their device to their TV. When paired, the TV is automatically changed to the correct input source. The guest opens any Cast-enabled app and starts to stream content – it is that simple! When the guest wants to watch regular TV channels they can exit casting or simply channel up or down…the BBH Cast software takes care of automatically returning the TV to the proper channel input source. Easy pairing, with no software downloads and no entering of credentials or passwords on your TV system, is essential to the simplicity of the BBH Cast solution, as studies have shown that guests do not prefer to enter information on hotel TV systems. BBH oders BBH Cast in two forms: as a stand-alone system, and also as part of BBH’s multi featured Bamboo ITV solution. All products and services are provided solely by the listed suppliers and distributors and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed suppliers’ and distributor’s website to which the advertisement provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and its subsidiaries. and WH&R and its subsidiaries disclaim any liability associated with any purchase or use of the products or services offered by the listed suppliers, distributors and manufacturers. © 2026 Wyndham Hotels & Resorts, Inc. All rights reserved. BREAKFAST EXPERIENCE RESOURCES TO CAST OR NOT TO CAST, THAT IS A GOOD QUESTION! Stream It. Cast It. No downloading anything. Easy, secure, and reliable. CONTENT MANAGEMENT RESOURCE Brought to you by Broadband Hospitality
Optimize Operations While Providing A Personalized Stay for Your Guests With hundreds of TVs throughout a hotel, your hospitality team can find themselves overwhelmed by the maintenance and costs to deliver content. A single, integrated management platform can help you reduce these unnecessary operational costs while making it easier to deliver a premium experience to your guests. A Content Management Solution (CMS) Compatible with All Samsung Hospitality TVs Centralized content management for more efficient operations Save resources and reduce costs with your existing infrastructure Treat your guests with the modern tech comforts they get at home Personalized full-stay service for your guests Centralized Content Management for More Efficient Operations Hospitality managers need efficient ways to manage multiple TV sets without having to update or adjust each unit individually. You can now take advantage of software solutions that offer centralized content management. These solutions can eliminate the need for manual updates by allowing your staff to manage inroom content from a single location. You can create and share tailored content across single screens or single blocks in the fraction of time it took to physically visit each room. Save Resources and Reduce Costs with Your Existing Infrastructure Existing outdated infrastructures make it more difficult for hotels to provide sophisticated technology options for their guests and streamline operations. Now, there are technology solutions that offer flexible, easy ways to get smarter content management over all types of infrastructures including coaxial network and without the need of a separate set-top box (5TB). Through new and improved hospitality technology solutions, you can push out content to multiple rooms without fully depending on a system integrator (SI). All products and services are provided solely by the listed suppliers and distributors and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed suppliers’ and distributor’s website to which the advertisement provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and its subsidiaries. and WH&R and its subsidiaries disclaim any liability associated with any purchase or use of the products or services offered by the listed suppliers, distributors and manufacturers. © 2026 Wyndham Hotels & Resorts, Inc. All rights reserved. 20 BREAKFAST EXPERIENCE RESOURCES CONTENT MANAGEMENT RESOURCE CENTRALIZED CONTENT MANAGEMENT
Brought to you by Samsung Hospitality Televisions & Digital Signage Hospitality Grade LCD and LED HDTVs (Pro: Idiom Embedded options recommended) Keith Mulvihill | (551) 215-5938 k.mulvihill@sea.samsung.com www.samsung.com/hospitality Servicing U.S. and Canada Treat Your Guests with the Modern Tech Comforts They Get at Home Today’s consumers expect a differentiated luxurious experience that offers the same comfort and convenience they enjoy at home. Smartphones, tablets, and laptops create real competition for paid and promotional content usually carried over hotel in-room entertainment. This eats into potential revenue streams and lowers overall customer satisfaction when your hotel entertainment experiences can’t compete with what is in their bags much less what they have at home. Fortunately, there is a growing range of hospitality TV solutions that can meet guests’ expectations and provide a competitive advantages for the hotels willing to make the right investments. These solutions can transform the in-room TV screens into digital concierges for versatile customer engagement. Personalized Full-stay Service for Your Guests A centralized content management platform can facilitate two-way communication with the inroom screen to provide a personalized stay for your guest. Enhanced features include a tailored welcome message, weather or flight info, express check-out and folio review options. The better the communication with your guests, the better the guest experience. Samsung, our preferred supplier for televisions, can provide all the benefits of a content management platform across all types of infrastructures (including coaxial) with Samsung LYNK™ REACH 4.0. Learn more about Samsung’s commercial-grade Hospitality TVs! 21 BREAKFAST EXPERIENCE RESOURCES CONTENT MANAGEMENT RESOURCE Content Management Solutions are only compatible with commercial grade TVs Contact Samsung to learn more
Additional Supplier Advertising See pages 23 - 35 22
23 With our payment subscription program, you can bundle all of our payment solutions into a predictable fixed monthly fee. Upgrade to the latest and greatest payment terminals with no upfront costs. Learn more: join.paymentstart.com/wyndham 866-868-3391 enterprisefranchisesales@elavon.com All products and services are provided solely by Elavon, Inc. and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on Elavon’s website to which the advertisement provides a link or a reference. Your access to and use of such third-party websites and applications and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and WH&R and its subsidiaries disclaims any liability associated with any purchase or use of the products or services offered by Elavon, Inc. ©2025 U.S. Bank. U.S. Bank and Elavon are registered trademarks in the United States and other countries. All rights reserved. Member FDIC. APPROVED SUPPLIER Get merchant acquiring, gateway and payment security for one monthly fixed fee.
RkJQdWJsaXNoZXIy NDYwNg==