HIGH SPEED INTERNET ACCESS (HSIA) FREQUENTLY ASKED QUESTIONS The hospitality industry and hoteliers in general have two main goals – deliver incredible guest experiences and optimize business efficiency. Without effective HSIA, your property is unlikely to succeed with either. 8 1 What is HSIA and why is it important? HSIA (High-Speed Internet Access) is not just about providing guest WiFi—it is the foundation of modern hotel operations and guest experiences. A fast, reliable, and secure network ensures that all critical hotel technologies function seamlessly. From check-ins via Opera Cloud and SPH to smart revenue management with RevIQ, VoIP telephony for efficient communication, and an exceptional in-room entertainment experience with the Wyndham TV Platform, every aspect of a hotel’s operation relies on a strong network connection. Additionally, the Wyndham Captive Portal enhance guest engagement, enabling Wyndham Rewards enrollments and creating upsell opportunities for premium services and room upgrades. Poor WiFi connectivity leads to operational inefficiencies, guest frustration, and missed revenue opportunities, making HSIA a top priority for hoteliers looking to stay competitive. 2 What is my brand standard for HSIA? To meet Brand Standard #100.04.01 (High Speed Internet Access Requirements) hotels must provide reliable, hospitality grade Internet access to guests. All NAMER hotels must enter into a written agreement with a Wyndham Hotels & Resorts approved high-speed Internet access (HSIA) provider to meet all the requirements specified in this standard. HSIA must be provided as a complimentary amenity in all areas of the hotel. • Hotels must have a minimum bandwidth of 100Mbps or 3Mbps upload and download bandwidth per available guest room. • At least 3 static IP addresses are required. • ISP must provide connectivity which exceeds 99.5% availability as measured monthly. • Additional specifications, including cost control, for NAMER Hotels are outlined in the Wyndham Wi-Fi Program Guidelines document, which is provided to Wyndham Approved providers. Hotels can contact an approved provider for any additional questions regarding brand standard requirements or for general guidance. 3 What is a HSIA Provider? A HSIA provider (also known as Managed Service Provider (MSP) is a third-party company that remotely manages a customer’s information technology (IT) infrastructure and end-user systems. The goal of a HSIA provider is to help hotels offer their guests a seamless and reliable internet experience which is increasingly important for guest satisfaction and loyalty in today’s digital age. Click here for a complete list of Wyndham Hotels & Resorts approved HSIA providers. 4 How much will it cost to upgrade my hotel’s HSIA? The cost associated with upgrading a hotel’s HSIA network can vary drastically from property to property depending on size, services, existing infrastructure along with current and future needs. Consequently, hotels are required by brand standard to work with a Wyndham Hotels & Resorts approved provider, which can design the optimal network to meet the property’s needs. 5 What type of equipment is needed for my hotel? As per Brand Standard #100.04.01 (High Speed Internet Access Requirements), hotels are required to deploy commerical grade equipment on site, no consumer grade (home) equipment is allowed. Commercial grade equipment usually consists of a gateway / firewall combined with multiple switches and access points arranged throughout the property.
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