11 CREDIT CARD PROCESSING ARE YOU IN COMPLIANCE? WE’RE HERE TO HELP! Applicable for hotels in the U.S., Canada and the Caribbean. Existing and new hotels are required to meet Brand Standard #100.04.05, “Property Management System Technology Requirements”. All products and services are provided solely by the listed suppliers and distributors and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed suppliers’ and distributors’ websites to which the advertisement provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and its subsidiaries. and WH&R and its subsidiaries disclaim any liability associated with any purchase or use of the products or services offered by the listed suppliers, distributors and manufacturers.. © 2025 Wyndham Hotels & Resorts, Inc. All rights reserved. 1 What are my brand standard requirements? Our Brand Standard requirements aim to streamline the approved payment acquirers to two options to help provide simple and secure card payments. All hotels must set up merchant services through Chase or Elavon. 2 How Do I Set Up Merchant Services? To set up Merchant Services, contact Wyndham Hotels & Resorts-approved suppliers, Chase or Elavon. Benefits: • Hotels must have a minimum bandwidth of 100Mbps or 3Mbps upload and download bandwidth per available guest room. • At least 3 static IP addresses are required. • ISP must provide connectivity which exceeds 99.5% availability as measured monthly. • Additional specifications, including cost control, for NAMER Hotels are outlined in the Wyndham Wi-Fi Program Guidelines document, which is provided to Wyndham Approved providers. Hotels can contact an approved provider for any additional questions regarding brand standard requirements or for general guidance. Wyndham Hotels & Resorts negotiated pricing is only available direct from the above suppliers. Independent Sales Organizations (ISO) and Merchant Service Providers (MSP) are not approved suppliers for distribution or resale. 3 Action Required: Upgrade Your Credit Card Processing Equipment. In addition to setting up Merchant Services with either Chase or Elavon, hotels must also ensure they are using the latest credit card processing equipment. Many hotels are using old card readers (terminals) that are no longer eligible for technical or replacement support. Should these old card readers (terminals) break, hotels might be unable to process credit cards. Hotels using old Ingenico Telium models (iSC250, iSC480 and iPP320) should upgrade their card readers (terminals) immediately to the newer Ingenico Tetra models. To upgrade to an Ingenico Tetra card reader, contact Elavon for assistance: phone: (866) 868-3391, email: enterprisefranchisesales@elavon.com or visit https://join.paymentstart.com/wyndham. For questions and support please contact our Hotel Technology Client Support (HCS) team: complete the Technology Implementation Request Form. For request type, select Tetra Credit Cards. Additionally, you can refer to our Frequently Asked Questions document here. All WH&R hotels located in North America are required to enter into an agreement for PMS integrated credit card processing including both Gateway Service (Payment Gateway) and Acquiring Service hant Services) with select designated Wyndham Hotels & Resorts-approved suppliers: Chase and/or U.S. Bank/Elavon. BRAND STANDARD # 100.04.05 – PROPERTY MANAGEMENT SYSTEM TECHNOLOGY REQUIREMENTS:
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