Chase (888) 849-2058 wyndham.franchise@chase.com Chase.com/Wyndham Servicing U.S. only U.S. Bank | Elavon (866) 868-3391 hospitalitysales@elavon.com elavon.com/wyndham Servicing U.S. and Canada ABOUT CREDIT CARD PRCESSING FREQUENTLY ASKED QUESTIONS 1 What are my brand standard requirements Related to Credit Card Processing? Our Brand Standard requirements aim to streamline the approved payment acquirers to two options to help provide simple and secure card payments. All hotels must set up merchant services through Chase or Elavon. 2 How Do I Set Up Merchant Services? To set up Merchant Services, contact Wyndham Hotels & Resorts-approved suppliers, Chase or Elavon. Benefits: • Secure Payment Processing • Specially Negotiated Rates & Bundles • 24/7/365 Support • Fraud Prevention Tools • Dispute Management • Online Reporting Wyndham Hotels & Resorts negotiated pricing is only available direct from the above suppliers. Independent Sales Organizations (ISO) and Merchant Service Providers (MSP) are not approved suppliers for distribution or resale. 3 Why Do I Need to Update My Equipment? Many properties are using old card readers (terminals) that are no longer eligible for technical or replacement support. Should these old card readers (terminals) break, properties might be unable to process credit cards. Properties using old Ingenico Telium models (iSC250, iSC480 and iPP320) should upgrade their card readers (terminals) immediately to the newer Ingenico Tetra models. To upgrade to an Ingenico Tetra card reader, contact Elavon for assistance: phone: (866) 868-3391, email: enterprisefranchisesales@elavon.com or visit https://join.paymentstart.com/wyndham. 4 My Property has an Ingenico Telium Card Reader. How Do I Upgrade to an Ingenico Tetra Card Reader? To upgrade to an Ingenico Tetra card reader, contact Elavon for assistance: phone: (866) 868-3391, email: enterprisefranchisesales@elavon.com or visit https://join.paymentstart.com/wyndham. 5 How Do Card Readers (Terminals) Work? When a guest inserts/taps a credit card through/on a card reader (terminal) the machine sends information (credit card transaction details) to the hotel’s Property Management System (PMS) / Point of Sale (POS) via a Payment Gateway. By “talking to” the hotel’s PMS/POS, the PMS/POS can tell the card reader for example, how much money to charge the credit card for a guest’s hotel stay and in turn the card reader can tell the PMS/POS if payment is received. All WH&R hotels located in North America are required to enter into an agreement for PMS integrated credit card processing including both Gateway Service (Payment Gateway) and Acquiring Service hant Services) with select designated Wyndham Hotels & Resorts-approved suppliers: Chase and/or U.S. Bank/Elavon. BRAND STANDARD # 100.04.05 – PROPERTY MANAGEMENT SYSTEM TECHNOLOGY REQUIREMENTS: 12
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